Tinley Tech Limited Information

STORE SECTIONS

CART DETAILS

On-Line Store

UK sales only.

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Call 01954 719002

Information

About Us TinleyTech is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
TinleyTech Limited
Hall Farm
Gills Hill
Bourn
Cambridgeshire
CB23 2TS
United Kingdom

Phone: +44 (0)1954 719002
Fax: +44 (0)1954 717444
Email: info@tinleytech.co.uk
VAT Registration Number: 760 0012 89

Making A Purchase Currently, our on-line store is intended for UK purchases only.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit/debit card payments via SECPay.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet (but not via e-mail).

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We endeavour to keep our on-line store in line with our stock. However, should we run short of stock that is shown in pictures at our on-line store, we may substitute components of equivalent specification.

Shipping And Handling Delivery costs depend on weight, service and destination.

For small items, we use Royal Mail (first class, signed for). Most items are delivered the next working day.

Our normal delivery service is "next working day" once the order has been dispatched. Although our carriers normally meet this target, we cannot guarantee that they will. In the event that a delivery will not meet the target timescale, we will contact you as soon as we know.

Delivery Schedule The majority of orders are compiled from stock items. These are normally dispatched within one working day (this may be longer during busy periods), for delivery the following working day.

If there is a delay, we will contact you to let you know.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK, 17.5% VAT is added.

Credit Card Security When the order is placed at our website, credit/debit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All of our products come with a twelve-month manufacturer's guarantee.
See our Returns Policy for details.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can
call us on +44 (0)1954 719002 or
fax us on +44 (0)1954 717444 or
write to us at

TinleyTech Limited
Hall Farm
Gills Hill
Bourn
Cambridgeshire
CB23 2TS
United Kingdom

Privacy Policy Tinley Tech does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy 1 All returns must be accompanied by a returns number (RN), issued by Tinley Tech. The RN must be obtained by telephoning the Returns Department at Tinley Tech. Tinley Tech reserve the right to refund or exchange goods at its discretion and charge a 25% re-stocking fee for correctly supplied goods returned.
2 A purchase invoice must be provided for any returned item before a RN can be issued
3 The RN must be clearly visible on the outside of the packaging
4 No goods will be replaced before faulty goods are received back, goods will be repaired/replaced at the discretion of Tinley Tech
5 It is the buyer's responsibility to return the goods to Tinley Tech. Any cost incurred in returning the goods will be the sole responsibility of the buyer
6 No refund or exchange will be given for parts purchased from other suppliers
7 Unused items or incorrectly supplied items must be returned in 'as new' and saleable condition, any correctly supplied goods are subject to a re-stocking charge if returned.
8 All goods returned as faulty will be tested before credit is issued. If goods are found to be in good working order, Tinley Tech reserves the right to charge for the test procedure according to our labour rates (minimum £10)
9 All returned goods must be in good condition. No credit or exchange will be given for worn or damaged items with the exception of goods damaged in transit (see below for conditions) and if the customer has informed us of the damage within the timescales required by the transport company. Refunds will be conditional on the buyer not having prejudiced the shipping company's claims procedure.
10 Credit will only be given for goods damaged in transit if the delivery note is signed goods damaged'
11 Mechanical parts such as reducers, solenoids etc will be tested for blockage e.g. rust particles/heavy ends from the gas, wear and tear etc. If a manufacturing defect is identified a credit will be issued. However if the fault is found to be caused by dirt, blockage or physical damage, a labour charge will be levied for cleaning and refurbishing the item and goods will be returned to the customer with the next order (or sooner if requested by the customer however normal shipping charges will apply). Our current labour rates are £30 per hour
12 Electronics: Water ingress is NOT covered by the guarantee. Any electrical items that have been subjected to water ingress will be returned to the customer at the customer's expense without repair. Likewise electrical items damaged by incorrect installation will not be warranted. In each case, a charge will be made for the testing procedure.
13 Tinley Tech reserves the right to alter or amend the returns policy from time to time without notice, details available on request.
14 Goods will be supplied with a warranty as specified by the manufacturer. The conditions of the warranty may vary depending on the goods -details available on request. In all cases warranty will not exceed 12 months from the date of purchase.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

EPOS System Information